Frequently Asked Questions
What currency will I be charged in?
For customers shopping in Hong Kong, prices are presented in Hong Kong dollars (HKD). The final amount and currency will be shown at checkout before payment is completed.
How do I know if an item is in stock?
Availability is shown on the product page. If a variant is unavailable, it cannot be added to cart.
Will I receive an order confirmation?
Yes. After your order is placed, a confirmation will be sent to the email address entered at checkout.
Will I receive tracking information?
Where tracking is available, it will be added to your order information after the shipment is processed.
Can products in the same order arrive separately?
Yes. Some products may be fulfilled by different partners, so a single order can arrive in more than one package.
Can I change my delivery address after ordering?
Contact us as soon as possible. We will try to help, but an address cannot always be changed once fulfilment has started.
What should I do if my order arrives damaged?
Contact SORELVIQ promptly with your order number and clear photos of the product and packaging where relevant.
How do returns and refunds work?
Please review our Returns & Refunds page before sending anything back. Return instructions will be provided before a return is shipped.
How do SORELVIQ gift cards work?
SORELVIQ Beauty Gift Cards are available in multiple values and can be used toward eligible purchases in the online store.
How much is shipping to Hong Kong?
Standard shipping to Hong Kong is approximately HK$55. Free shipping applies from approximately HK$370, with the exact amount and eligibility shown at checkout.
How can I contact SORELVIQ?
Use our Contact page and include your order number when your question relates to an existing order.