Shipping policy

SHIPPING POLICY

ORDER PROCESSING

After your order has been placed, it will be prepared for shipment. Processing and delivery times may vary depending on the product, destination and fulfilment partner.

Once tracking information becomes available, it may be provided with your order information.

DELIVERY TIMES

Estimated delivery information will be provided where available during the ordering process. Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures and local delivery conditions.

MULTIPLE ITEMS

Products may be fulfilled by different fulfilment partners. If you order multiple products, they may therefore arrive in separate packages and at different times.

SHIPPING COSTS

Standard shipping to Hong Kong is approximately HK$55.

Orders of HK$370 or more qualify for free shipping.

The final shipping amount and eligibility will always be shown at checkout before payment.

CUSTOMS, DUTIES & TAXES

International orders may be subject to customs procedures, duties, taxes or other charges depending on the destination and applicable rules.

Where such charges are not collected at checkout, additional charges may apply upon import or delivery.

INCORRECT ADDRESS & DELIVERY ISSUES

Please make sure your delivery information is complete and accurate before placing your order.

If you notice an error after ordering, please contact SORELVIQ as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfilment.

If you experience a delivery issue, please contact us with your order details so that we can review the situation.

HONG KONG CUSTOMERS

SORELVIQ currently offers shipping to Hong Kong.

Standard shipping is approximately HK$55.

Orders of HK$370 or more qualify for free shipping.

The exact shipping amount and final eligibility are shown at checkout.

SORELVIQ — BEAUTY, ELEVATED.